VOLT HRMS: Tailored HR Solutions for Managing Payroll, Recruitment, and Employee Data

VOLT HRMS: All-in-One Human Capital Management Solution Logo
VOLT HRMS: All-in-One Human Capital Management Solution
VOLT HRMS: All-in-One Human Capital Management Solution Logo2
VOLT HRMS: All-in-One Human Capital Management Solution Logo3
Get Started
  • Home
  • VOLT HRMS System Warranty

VOLT HRMS System Warranty

Scope of Warranty:

The following products are included in this system warranty document


  1. VOLT PAY.
  2. VOLT HR.
    • VOLT COMPETENCY.
  3. VOLT ATTENDANCE.
  4. VOLT PROJECTS TIMESHEETS.
  5. VOLT ESS.
  6. VOLT PERFORMANCE MANAGEMENT.
  7. VOLT TRAINING MANAGEMENT.
  8. VOLT RECRUITMENT.
  9. VOLT EMPLOYEE SURVEYS.
  10. VOLT CUSTOMERS SURVEYS.
  11. VOLT TASK MANAGER.
  12. VOLT GRIEVANCE.
  13. VOLT DASHBOARDS.
  14. VOLT PURCHASE ORDERS.
  15. VOLT ROSTERING.
  16. VOLT MOBILE.

The VOLT HRMS warrants resolving all issues appearing in the above-mentioned products within the service level policy set by TGP technical support unit.

Fixing any problems arising in the products above because of detecting a bug or is included in this warranty.

If the problem is a result, of any attempt to change in the products architecture or code changes, or because of a virus then TGP will not be responsible for this, and this document will not cover these cases.

Requests to move VOLT from one server to a different server is not covered by the warranty.


Definitions: means acknowledgment of the support request.
  • Response time: means the time Contractor takes to develop the solution and make it available to Customer for installation.
  • Resolution time means the time Contractor takes to develop the solution and make it available to Customer for installation.
  • Days refer to calendar days.


Service Provider Requirements

Service Provider responsibilities and/or requirements in support of this Agreement include:



Service Level Policy

Nature Problem Response Time Resolution Time Full testing and installation of fix at customer site Examples
  • Priority 1:
  • Service-Affecting Crisis
  • Conditions:
  • Situations in which the system is
  • Unable to do production work.
8 working hours Within 16 working hours 3 working days
  • Critical function is not
  • working properly without any alternative or workaround
  • Database corrupted
  • Serious performance problem
  • Critical interface problem
  • Priority 2:
  • Service-Affecting, Non-
  • Crisis Conditions:
  • A major function is unusable but the system is capable of operation.
8 working hours 3 working days – 1 working week 1 working week
  • Critical function restricted with an alternative or workaround possible
  • Interface causing restrictions
  • Priority 3:
  • Non-Service-Affecting:
  • A feature or function may be at fault, but it does not seriously affect operations or schedules. A
  • Priority 1 or 2 problem for which a mutually acceptable workaround or patch has been supplied will be reduced to a Priority 3 problem.
16 working hours Next Maintenance Release; if not a bug, fixed within 30 working days if a bug
  • Problem with reports
  • Misleading/ incorrect messaged
  • Problem with documentation – e.g., user manual
  • Priority 4:
  • Informational:
  • Incidents or inquiries relating to procedural questions, routines, and basic maintenance operations.
Within 5 working days Within 60 working days Within 60 working days
  • Modification in screen layout required
  • Minor validation check
  • to be added Other cosmetic requirements


Service Assumptions:

Response times are subject to the following conditions:

  • Customer has made available to Contractor an access to the system.
  • The problem reported is solely due to Contractor’s products or software and does not involve or encompass any third-party product or software.
  • Changes to services will be communicated and documented to all stakeholders.
Empowering Human Capital
Empowering Success